The world has just woken up to the wonder of logistics and how things like one-day and even one hour delivery are possible and in some cases just magical. But does one realize how this “magic” is being pulled off? There is great communication and logistics at play here. In fact, it is the intertwining of both these areas at play- logistics and communication. And in this day and age, communication is interchangeable with cloud communication. There are various cloud communication solutions like Virtual number, cloud contact center, missed call, etc.
And the COVID-19 Pandemic has merely highlighted how the logistics and delivery industry is crucial to the functioning of the rest of the economy. Cloud communication is helping the logistics industry undergo the transformation it is undergoing right now. Cloud based telephony is innately flexible, absolutely perfect for an industry that is always moving.
What is Cloud Telephony and Communication?
Cloud based solutions like cloud contact center, virtual number, missed call, etc. empower companies to communicate with their customers and within their organization on voice. These solutions, unlike traditional telephony, don’t require money being tied down to large servers and infrastructures. Generally, there is a cloud telephony services provider that helps a business communicate by providing a unified platform which can be integrated with the CRM of the company. Since, there are no traditional telephone lines, there is no money being tied down to infrastructure. Hence businesses of all sizes can afford to have a cloud communication solution drive their efforts- from small startups to large conglomerates.
Why Cloud Telephony for Logistics?
The transformation of the logistics industry in India is still in its nascent stage. New company CEOs and large industrialists are both grabbing opportunities and fighting to perform the quickest, seamless and comfortable delivery to their customers. It is almost like that the delivery of the product matters more than the product itself.
Voice communication is still the preferred choice in this industry- from business interacting with its delivery fleet to customers interacting with delivery representatives. Since voice communication is still the most used communication, the solution of a Virtual Number is commonly used by the logistics industry.
What is a Virtual Number?
A Virtual Number is a cloud-hosted phone number that requires absolutely no telephone lines. It makes it possible for businesses to make and receive calls on any device, making work immensely flexible and suited to current times. The Virtual Number Solution is data driven and comes with a dashboard so that it lets organizations manage the interactions with its customers in a better and efficient way.
How Virtual Number Solution is beneficial to companies in the Logistics Industry
A Virtual Number is immensely beneficial to companies across different industries. The benefits don’t change with respect to the industry. All companies can largely derive value from the cloud-hosted solution of Virtual Number.
Let us look at how a Virtual Number benefits the Logistics Industry-
1. Dial up and answer calls from anywhere
A Virtual Number doesn’t require hardware or traditional telephone lines. Business logistics companies can call up their delivery partners and various vendors from anywhere, anytime. Since logistics companies are heavily focused on doing things strictly on timeline, a phone number literally makes it possible for businesses to stay connected and make deliveries extremely seamless.
2. Incoming call distribution
For a Logistics Startup that again has offices in various locations, getting a Virtual Number is a smart choice. So a phone call can be sent to phones in various offices. A start-up can do this by ensuring that a virtual phone number’s destination is a call queue or a ring group. The call will then ring in the phone of the agents who are designated as a part of the call group or queue, depending on the preferences of the startup.
3. Be present locally
As a startup in the logistics industry, you might have your main office in a small city but you might have a delivery fleet in other major cities and even coordinate with businesses across the map. Customers are more likely to pick your calls if a local number calls them and they may even feel more related to the business.